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- ECI | Ridder iQ
Description
Ridder iQ, offers innovative ERP software with a strong representation among Machine Builders.
Customer-oriented yet efficient production. Ridder iQ offers all functionalities to manage the continuous coordination between R&D/Engineering, purchasing, production, assembly and services.
Real-time view of the progress of quotations, assignments and service orders. With Ridder iQ you optimize business processes from A to Z. The result: shorter lead times, high occupancy rates and higher profit margins.
Services we offer
✔ CRM✔ Calculation and parts lists
✔ Work preparation
✔ Purchasing administration and stock mgt.
✔ Hours and personnel administration
✔ Document management
✔ Analytics
Industries
Machine buildersReference projects
Asset Management: combine internal ERP data with external machine data- Machine performance/production data (available in IXON Cloud)
- Machine state ‘as maintained’ with maintenance history (available in Ridder iQ)
- Technical drawings (available in Ridder iQ)
From reactive to proactive service delivery
- Button 'request support' on the HMI, which directly generates a ticket to the Service & Maintenance module in Ridder iQ
- Input field IXON Cloud customer portal to submit a direct support request to Ridder iQ, possibly with additional (machine) information
- Automatic ticket generation for certain condition of a component in the machine, e.g. after x number of operating hours
Spare parts management (Self service fulfillment)
- Show current stock of all spare parts at the OEM
- Synergy in combination with an e-commerce party (e.g. Solvisoft):
- Production-as-a-Service: with a lease construction it is possible that supplied consumables are included with a machine that must be replenished on time. This can be maintained automatically via a link from the customer portal to Ridder iQ
Partner details
Contact
Country
Netherlands
Regions we serve
Benelux
Supported languages
English, Dutch