This app lists open tickets for a customer and allows the customer to create a new ticket. 

  • The tickets are stored in Zendesk.
  • Machine ID and customer information are linked via custom fields in both IXON Cloud and Zendesk.
  • Users in the same customer group can view each other's tickets.
  • A customer represents a group within IXON's user management.

For this app, the source code is available on Github.


Please note: this is a Workshop app. Workshop apps are provided 'as-is' and not supported by IXON.

Follow these steps to install:
  • Step 1: Click the ‘Install’ button.
  • Step 2: Select your IXON company account and press 'Install'.
  • Step 3: Enable the app in Admin > Apps > Enable.
  • Step 4:  In the IXON Cloud, go to the Admin > Custom fields, add a custom field with name Serial Number, and copy its identifier for use in the next step. 
  • Step 5: Go to Zendesk Admin Center > Objects and rules > Tickets >Fields, add a custom field with the name Serial Number, and copy its Field Id for use in the next step. 
  • Step 6: Go to Admin > Apps and Edit the app to open the config settings.
  • Step 7: Enter the following configuration and replace the values by your project specific values (details below).
    • {
        "zendesk_email": "x",
        "zendesk_token": "y",
        "zendesk_subdomain": "z",
        "custom_fields": [
            "ixon": "comSerial",
            "zendesk": 11910782571793
    • Parameter
      The email address of the zendesk admin
      The token of the zendesk admin: In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API. Click the Add API token button to the right of Active API tokens. The token is generated and displayed.
      The subdomain of the zendesk admin.
      Note: if your url is: then your subdomain is ixon
      Is used to map IXON custom fields to Zendesk custom fields to automatically add the field value to a Zendesk ticket upon creation. You can add multiple mappings to this array.
      Create Zendesk custom fields in the Admin Center / Objects and rules / Tickets / Fields
      Create IXON custom fields in the Admin app / Custom fields


  • Step 8: Go to Fleet Manager > Devices and for each device do step 9. 
  • Step 9: On the Info page, under General, give each device a Serial Number value.
  • Step 10: Go to the Studio, open a page and drag and drop the Zendesk Connector component on a page.


App details